Refund Policy
**Refund Policy for Hops & Bean .co**
Last Updated: [9/10/23]
At Hops & Bean .co, we want you to be satisfied with your purchase. We strive to provide you with high-quality products and excellent customer service. However, please note that refunds are not available for custom items. This Refund Policy outlines our refund procedures and exceptions.
**1. Refund Eligibility**
1.1. **Non-Custom Items:** We offer refunds on non-custom items in accordance with the terms and conditions outlined below.
1.2. **Custom Items:** We do not offer refunds on custom items, as these products are specially made to your specifications. Once an order for a custom item is placed, it cannot be canceled or refunded.
**2. Refund Process for Non-Custom Items**
2.1. **Eligibility:** To be eligible for a refund on a non-custom item, you must meet the following criteria:
- You must request a refund within 14 days from the date of delivery.
- The item must be in its original condition, unused, and with all original packaging.
- You must provide proof of purchase (e.g., order number or receipt).
2.2. **Refund Request:** To request a refund for a non-custom item, please contact our customer support team at hopsbeanco@gmail.com. Please include your order number and a detailed explanation of the reason for your request.
2.3. **Refund Approval:** Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment within 2-3 business days.
**3. Exceptions**
3.1. **Custom Items:** As mentioned earlier, we do not offer refunds on custom items.
3.2. **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us at hopsbeanco@gmail.com within 14 days of receiving the product. We will provide instructions on how to return the item or may offer a replacement or store credit, as applicable.
**4. Contact Us**
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at hopsbeanco@gmail.com. We are here to help.
Thank you for shopping with Hops & Bean .co. We appreciate your understanding of our refund policy, which allows us to continue providing you with exceptional products and services.
Hops & Bean .co
Plattsmouth NE, 68048
hopsbeanco@gmail.com
**Date of Last Update: 9/10/23**
Last Updated: [9/10/23]
At Hops & Bean .co, we want you to be satisfied with your purchase. We strive to provide you with high-quality products and excellent customer service. However, please note that refunds are not available for custom items. This Refund Policy outlines our refund procedures and exceptions.
**1. Refund Eligibility**
1.1. **Non-Custom Items:** We offer refunds on non-custom items in accordance with the terms and conditions outlined below.
1.2. **Custom Items:** We do not offer refunds on custom items, as these products are specially made to your specifications. Once an order for a custom item is placed, it cannot be canceled or refunded.
**2. Refund Process for Non-Custom Items**
2.1. **Eligibility:** To be eligible for a refund on a non-custom item, you must meet the following criteria:
- You must request a refund within 14 days from the date of delivery.
- The item must be in its original condition, unused, and with all original packaging.
- You must provide proof of purchase (e.g., order number or receipt).
2.2. **Refund Request:** To request a refund for a non-custom item, please contact our customer support team at hopsbeanco@gmail.com. Please include your order number and a detailed explanation of the reason for your request.
2.3. **Refund Approval:** Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original method of payment within 2-3 business days.
**3. Exceptions**
3.1. **Custom Items:** As mentioned earlier, we do not offer refunds on custom items.
3.2. **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us at hopsbeanco@gmail.com within 14 days of receiving the product. We will provide instructions on how to return the item or may offer a replacement or store credit, as applicable.
**4. Contact Us**
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at hopsbeanco@gmail.com. We are here to help.
Thank you for shopping with Hops & Bean .co. We appreciate your understanding of our refund policy, which allows us to continue providing you with exceptional products and services.
Hops & Bean .co
Plattsmouth NE, 68048
hopsbeanco@gmail.com
**Date of Last Update: 9/10/23**
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