FAQs for HBCO-ers

1. How do I purchase a pawtrait?
First, check out our "Pawtrait Type" guide to choose your style. Then, visit the specific listing for your chosen style on hopsbeanco.com. Fill out all required fields and upload your reference photos. Be sure to purchase directly from our website—orders from Instagram, Facebook, or the Shop app will not be processed.

2. What are add-ons?
Add-ons are additional artwork created by Hops & Bean .co, available for specific pawtrait styles. Custom add-ons are for the Itty Bitty & Custom Cartoon Pawtraits only, while premade add-ons are exclusive to Custom Cartoon Pawtraits.

3. If I want multiple add-ons, do I need to purchase a new pawtrait for each?
No, you only need one pawtrait (Custom Cartoon or Itty Bitty) for any add-ons. However, if you want to update or change the position of your pawtrait, feel free to purchase a new one. For more info, check out our Add-on guide.

4. Can I mix and match add-ons on one pawtrait?
Yes! You can select multiple add-ons from different collections. Just specify in the notes that you'd like them all on one version.

5. Do I need to purchase an add-on for each pet?
Yes, if you want the same add-on on multiple pets, you’ll need to purchase an add-on for each one. Altering the add-on for each pet requires additional work.

6. How do I request versions with and without specific add-ons? Is there an extra fee?
Simply include your request in the notes! There is no extra fee for creating versions with or without add-ons, as long as the add-ons are purchased.

7. What if my reference photos don’t meet the requirements?
If your photos don't meet the requirements, I'll ask for additional ones to help create your artwork. Keep in mind, your pet may appear slightly different from your expectations. Please provide preferences for any details you want adjusted, but once approved, changes can’t be made.

8. Can I order add-ons or physical products without a pawtrait?
No, add-ons and physical products can only be purchased if you have the required pawtrait (Custom Cartoon Pawtrait for add-ons, Itty Bitty for custom add-ons). I also do not create physical products from other artists' work or non-pawtrait images.